Shipping, Returns & Payment

Australia Wide Shipping

Enjoy FREE Express Shipping on ALL orders within Australia!

 

Shipping rates 

Click on your country/region  to see full shipping details:

Australia

New Zealand

United States & Canada

UK & Europe

 

International Shipping 

If  your country/region is not yet listed, please get in touch with us and we will do the best we can to find a quick & hassle free shipping solution for you 🙂

 

Dispatch and Delivery 

We aim to process and dispatch all orders within 1-2 business days.

When your order is dispatched, you will receive an email notification via the Australian Post with the necessary tracking details so you can monitor the progress of your parcel delivery.

 

In store pick-up

If you wish to pick up your order in person at our Cairns boutique, please ensure that you choose the option: in store pick up and email us at hello@sarangcollective.com letting us know of an estimated pick up date (see store opening hours under contact us)

TitleShipping charges and estimated delivery time

WITHIN AUSTRALIA

 

TypeTimeCost
EXPRESS2-5 business daysFREE

 

 

NEW ZEALAND

 

TypeTimeCost
EXPRESS
(for all orders)
1-2 business days$19.95 flat rate
STANDARD
(for orders over $200)
3-5 business daysFREE
STANDARD
(for orders under $200)
3-5 business days$9.95 flat rate

 

*Goods may be subject to import duties and taxes upon delivery

 

 

UNITED STATES

 

TypeTimeCost
EXPRESS
(for all orders)
2-4 business days$29.95 flat rate
STANDARD
(for orders over $250)
3-7 business daysFREE
STANDARD
(for orders under $250)
3-7 business days$14.95 flat rate

 

 

UK & Europe

 

TypeTimeCost
EXPRESS
(for all orders)
2-4 business days$35.95 flat rate
STANDARD
(for orders over $270)
3-7 business daysFREE
STANDARD
(for orders under $270)
3-7 business days$19.95 flat rate

*Goods may be subject to import duties and taxes levied by your country upon delivery

 

If you have any  questions regarding our shipping policy, please email us at hello@sarangcollective.com. We will be happy to hear from you!

Here at Sarang Collective, we are happy to accomodate your return or exchange for any reason, using the following the guidelines.

Items must be in new condition with garment tags attached. All items must not have been worn, washed or altered in any way. Unfortunately we can not be held responsible for any items returned that are not in new condition.

All products are eligible under our returns policy except earrings and lingerie/swimwear.

There will be no returns on sale or discounted items. All purchases on sale items are final.

We are not responsible for shipping and handling costs to return the item.

 

How many days do I have to return items?

Within 14 days from date of purchase. 

 

How do I return items ? 

If you wish to return or exchange your product, please contact us at hello@sarangcollective.com  and we will help you make a seamless and hassle free return!

Please ensure that you return items using a secure tracked delivery service, as we cannot accept liability for any items not received.

 

Can I return my items in store at the Sarang Boutique? 

If you would like to return your item/(s) in person, please send us an email to hello@sarangcollective.com stating that you would like to do so and we will arrange for a full refund or credit note to spend in store prior to your visit.

 

What’s a credit note?

If you can’t find what you are looking for on our site, why not get a credit note to the value of the returned amount!  Simply email us at hello@sarangcollective.com and we will provide you with an electronic credit note (via email) valid up to 12 months from the date of issuance.

If you wish to visit us in person, you may also use this credit note in store!  Simply print  it out and present it to our helpful stylists.

 

What about exchanges?

If you would like to exchange an item for another size, please email us at hello@sarangcollective.com and let us know what you’re after so we can put it on hold to ensure you don’t miss out as our stock numbers are limited.

Once we have received the unwanted item, we will send out the correct size FREE OF CHARGE as soon as possible!

 

this applies to Australian customers only. 

 

What if my item is faulty or damaged?

We try our very best to ensure our goods are perfect before shipping them out in order to reduce the chances of you receiving a faulty item but on the off chance this happens, please contact us immediately a hello@sarangcollective.com 

 

In your email, please include;

  • full details of your order
  • your contact information
  • and a description of the item(s) at fault (a photo of the fault/damage would be of great help!)

 

and we will be in touch within the next business day to make arrangements for your goods to be replaced, repaired or returned for a full refund.  

Payment

All prices are shown and orders are processed in Australian dollars.

For more information about pricing and payment, please get in touch with us here.

 

Security

The payment process is protected by industry standard encryption so that we can guarantee that no one can intercept your credit card details. You are fully protected while buying online with us. 

 

Customer credit card details are collected at each order and are never stored on the web server in any format. This eliminates the risk of customer’s financial information being accessed by any third-party.

 

Our list of payment methods are:

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